FCC is one of the reputed government organizations from the United States and it definitely needs to adhere to certain standards of customer service. Living up to these standards and looking after the various needs of the customers with a methodical mindset is one of the prerogatives of the organization. Whenever a customer approaches the FCC for the fulfillment of certain requirements, he or she is provided a gracious welcome and are also encouraged to provide their feedback on the same. The list and the activities of the standards of customer service are as follows:
Walk In Aid: Whenever the customers walks into the information centers operated by the FCC, they are provided with a very good welcome by the well behaved staff. The customers who seek information are recommended two solutions. If it is readily available, within a space of 30 minutes, the information is provided. But if it is not instantly available, the date and time of the next expected communication is provided.
Enquiry By Telephone: If the customers are not able to walk in to the FCC offices due to the lack of time or other commitments on their side, telephonic enquiries can be made. The numbers are provided on the official website of the FCC. Voice messages can also be left which are usually replied within a period of 3 days.
Information Over Internet: This is one of the best ways to access the information as most of the details are provided on the FCC website.
Email Based Information: For certain specific information, email based communication is also allowed by the FCC. The customers need to state their query on the mail and it is usually answered within a period of 3 to 20 days at the maximum. The email id is provided in the official website of the FCC for the convenience of the customers.